More mail about Kirby Vacuum sales. You may wish to read the Introduction to Kirby sales, Kirby Mail and the first batch of Kirby Salesperson Complaints
On November 8, 2008, James Carrington wrote to tell me about his love and experience with Kirby Vacuum Cleaners:
Subject: Your misinformed Kirby Vacuum rant
First of all, in November of 1965, my parents purchased a new Kirby, complete with shampooer, knife sharpener, floor polisher accessory, etc., ALL of which worked very well. The original cost then as $350.00. Twenty-five years later, the front motor bearing went bad, the rest of machine was beaten up pretty bad, so my dad, in researching the original paperwork and warranty booklet, discovered that Kirby's LIFETIME warranty will COMPLETELY rebuild the machine, restore it to A-1 condition, and also replace ALL of the attachments (hose, wands, nozzles, etc.,) and the total cost for all of this, exclusively to the ORIGINAL OWNER? $32.50!!
August 8, 2009, a slightly different story. Inconsistencies have been highlighted in blue brackets.
I just don't understand why so many people love to find fault with a good, quality vacuum cleaner like the Kirby. Before I begin, no, I'm NOT a dealer. I'm a lifelong customer. My parents bought their Kirby when I was an infant back in 1968  for $250.00 [$350.00]. It has served them well, and because it has a lifetime guarantee, which is EXCELLENT, they still have it. They had it completely rebuilt a few years ago for $32.50; it came back literally looking like the day it was bought brand new, and with all new attachments, too. I can't imagine a PLASTIC, pile of shit Hoover lasting that long; ditto for Eureka, Kenmore, Dyson, etc. And then the warranty is only a year. And remember, to get a "good" model, with power drive and decent cleaning performance, you'll usually pay around $300.00. And they last, if you're lucky, about 4 years, while doing a mediocre job at best. JUNK.
The details of his story changed a bit. Does that make it more likely that it was a made up story? I don't know.
If he isn't a Kirby salesman, why is he so desperate to convince me? Maybe he is still trying to convince himself that a $900 vacuum cleaner must be 6 times better than a $150 one.
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September 11, 2009.